BugAware Bug Tracking Software made Easy
Jackal Software Pty Ltd

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BugAware v7.0
Bug Tracking Software User Guide

Jackal Software Pty Ltd

1. Setup and Installation

BugAware is easy to setup but does require some basic server administration knowledge. As BugAware is web based bug tracking software, setting up BugAware is best suited for your Network administrator.

1.1 System Requirements

BugAware is designed for use with Microsoft Windows server. It is assumed that an IIS web server has been pre-configured and is ready to host the bug tracking software.

BugAware requires Microsoft SQL Server as the database backend. You can download the Free version SQL Server Express edition if you do not have a SQL Server instance available on your Network.

1.2 Installation

1. Create a directory on your Windows web server under wwwroot and name it "bugaware".

2. Unzip BugAware into this directory. Several sub folders will be created.

3. Create a database in Sql Server called bugaware. Then run the bugaware.sql script included in the BugAware archive against this database.

4. You will need to let BugAware know where to look for the BugAware database on your server. The database connection strings are stored in /func/authenticate.asp and dailymail.vbs. You will need to modify both of these files and insert your database location. The authenticate.asp is the main include file for BugAware and is where the database path is stored, dailymail.vbs is a vbscript that you can schedule to send daily alerts to users.

5. You then need to set your connection string and the line you will need to edit looks like this :

You will need to set the name of your server and your sa password in this connection string.

6. The date format on your web server and database server should be the same. Problems may be encountered for European users where mm/dd/yyyy is not the default date format. To guarantee this, set the short date format on your web server to dd-mmm-yyyy. That way, dates will be stored and shown in a universal format, ie 01-JAN-2003.

7. You will need to grant full write permissions to 'Everyone' on the /data directory to enable users to attach files to tasks and update the BugAware Standard database.

8. Create a scheduled daily task to run dailymail.vbs. Schedule the execution time for when you want the alert distributed. For example, 7am, 5 days a week. Ensure that the account assigned to execute the vbs file is not the default system account and has domain administration privleges.

9. Create a schedule task to run processmail.vbs. This script will allow bugaware to process mail and convert them into tasks. Mailboxes that are processed are defined on the Admin -> External Client Access screen in BugAware. It is recommended that you schedule this task at least every 5 minutes to ensure emails are picked up by BugAware shortly after they arrive.

10. Finally, you will need to configure your mail server details under the admin -> configuration section of BugAware once you log into the system for the first time.

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